SERVICES
Ice Dam Mitigation
Ice dams can cause water to enter the inside of your home, damaging ceilings, walls, floors and more. Repairs can cost thousands of dollars.
Removing ice and snow from your roof is an essential step to a safer home. Don’t risk injury or damage to your home by doing it yourself.
Our professionals have the right training and tools to do the job right. We can remove ice dams with roof steaming systems, provide routine roof raking of the snow from your roof, and have installed more custom heat cable systems that anyone in the Twin Cities.
Learn more on our blog page.
Here’s are the services we provide:
- Heat Cable Installation & Checks:
If you have known ice dam issues, we will design a system to prevent ice dams from occurring using heat cables during the Heat Cable Estimate appointment.
Once designed and approved, our technicians will install the system during a Heat Cable Installation appointment and show you how to use it.
- We install plug-in systems, meaning the system is intended to be plugged into an outside GCFI outlet with an extension cord (supplied by home owner).
- The roof must be free from ice and snow to install a system, so usually these are completed in September or October.
- System check:
- If you are concerned that your heat cable system isn’t working, our technicians can diagnose and possibly repair the issue.
- Roof Raking / Steaming:
- From the ground level, roof rakes are used to remove snow from the effected areas.
- Crews will use a low-pressure steamer to safely remove the ice dams without the risk of damaging your roof.
FAQs and Policies
For the safety of your property and our crew we may cancel and reschedule your outside service due to:
- Weather Conditions:
- High winds – ladders are unsafe for crews and can blow onto your home
- Rain – makes roofs and ladders slippery and unsafe for crews.
- Unsafe Conditions:
- Crews will not rake or climb any areas they consider to be unsafe. Some common examples would be:
- Climbing near power lines
- Climbing ladders or cable estimates on snowy or wet roofs.
- Crews will not rake or climb any areas they consider to be unsafe. Some common examples would be:
- Electrical work:
- We cannot diagnose or add a circuit, or add a thermostat control to your heat cable system. Homeowner is responsible to hire a licensed electrician.
- We do not provide extension cords for your plug-in heat cable system.
- Due to regulations, we cannot add thermostat controls to your heat cable system, diagnose electrical issues or add circuits to your home.
You would not be charged for these exclusions.
An ice dam is a ridge of ice that forms at the edge of a roof and prevents melting snow (water) from draining off the roof.
The water that backs up behind the dam can leak into a home and cause damage to walls, ceilings, insulation, and other areas.
- Ice dams usually occur after a heavy snowfall followed by sunny days or above-freezing temperatures.
- Often caused by poor attic insulation or ventilation, the ice dam is formed when the warm air inside your home leaks into the attic and warms the underside of the roof causing snow and ice on the roof to melt.
- Ice dams can also form if the radiant heat from the sun melts the snow on your roof, despite the ambient temperature being below freezing.
Heat Cables are a common method of ice dam prevention. For more information on Heat Cables and which option is right for you, visit our blog post: here
These simple steps will ensure that our staff can be thorough and complete.
- For Roof Steaming:
- Make sure your outside water spigot is accessible and turned on.
- For Heat Cable Estimates, Installations, and System Checks:
- Make sure an outside GCFI outlet is accessible and working.
We do not accept payment on the day of service. We will invoice you approximately one day after service. You may pay by check or credit card.
Why Choose Details & Dixon's
ONE CALL
Simplify your life with our comprehensive range of interior and exterior cleaning services.
SAFETY
Complete insurance coverage and eco-friendly cleaning supplies protect you and your home.
VALUE
We price match competitors and offer multi-service discounts and a referral discount.
PROFESSIONAL
Our teams are trained by specialty. They wear uniforms and drive company vehicles.
GUARANTEED
We never miss a cleaning and guarantee your complete satisfaction.
Our Proven Process
Fast and Easy Scheduling
Receive your free estimate quickly and schedule service in a few minutes, without an in-home sales visit.
Service Reminders
Get a helpful reminder two days before your service and an optional text message when your team is on the way.
Post-Service Survey
We ensure your satisfaction with a short post-service survey before you are invoiced.