House Cleaning

We use safe cleaning products, including:

• Bleach for toilets, showers and tubs
• Glass cleaner for mirrors
• Wax-free stainless steel cleaner
• Natural stone cleaner
• Hot water with an eco-friendly scented all-purpose cleaner for everything else
• We supply all cleaning equipment (vacuums, dusters, buckets, mops, stepstools, etc.) and supplies (cleaners, microfiber rags, etc.) and do not use a customer’s equipment or supplies

If you cancel or reschedule your service less than 3 business days before your scheduled cleaning, you will be charged an $80 fee.

We observe 6 holidays each year – New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. If your normally scheduled cleaning falls on a holiday, we will reschedule your cleaning if you wish on a first-come first-served basis.

Yes! Please call or email the office one day before your service so we can ensure clear communication with the team and place the notes into your file. Please do not communicate special requests directly with the team.

These simple steps will help ensure a great house cleaning:

• Make sure your home is accessible by methods discussed with our office.
• Store any items you consider irreplaceable.
• Clear kitchen counters of items other than small appliances (coffee pots, toasters, etc.).
• Empty the kitchen sink.
• Clear off bathroom counters.
• Pick up clothing, toys and other items from floors.
• Leave doors open to rooms you want cleaned. A closed door signals to the team that you do not want that room cleaned.
• If there are other service crews (plumbers, movers, etc) in your home during your scheduled cleaning, please reschedule your house cleaning. We cannot guarantee a clean home with others service crews in your home.
• Make sure your pets know we’re coming.

Your team will arrive within the service window that you select. We offer start times from 8-9AM, 9AM-12PM and 11AM – 2PM. If you opt in, you’ll receive a text when your team is en route to your home.

We make every effort to provide consistency, but we cannot guarantee the same team for each cleaning. Your team may vary due to customer cancellations or changes, route revisions, weather, team member vacation or illness. We ensure each team is trained to clean in the same way and has detailed notes on your home and your preferences.

We require a credit card on file before service is provided. Your card will be charged approximately one day after your service to ensure you are satisfied with the work.