WHO WE ARE
Our website address is: https://mycleanhome.com.
COOKIES
This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use, the information we collect using cookies, how that information is used, and how to control your cookie preferences. For further information on how we use, store, and keep your personal data secure, see the rest of this Privacy Policy.
You can change or withdraw your consent from the Cookie Declaration on our website at any time.
Your consent applies to the following domains: www.mycleanhome.com.
What are cookies?
Cookies are small text files stored on your device when the website is loaded in your browser. These cookies help us make the website function properly, make the website more secure, provide a better user experience, and understand how the website performs so we can analyze what works and where it needs improvement.
How do we use cookies?
Like most websites, we use first party and third party cookies for a number of purposes. First party cookies are mostly necessary for the website to function correctly and they do not collect your personally identifiable data.
Third party cookies on our website are used mainly for understanding how the website performs, how you interact with the website, keeping our services secure, providing advertising that may be relevant to you on other sites, and improving speed and user experience on future visits.
What types of cookies do we use?
Essential: Some cookies are essential for you to experience the full functionality of our site. They allow us to maintain user sessions and prevent security threats. They do not collect or store personal information.
Statistics: These cookies store information such as the number of visitors to the website, the number of unique visitors, which pages have been visited, and the source of the visit. This helps us understand and analyze how well the website performs and where it needs improvement.
Marketing: Our website does not display third party banner advertisements. However, information stored in these cookies may be used by third party ad providers to show you ads on other websites in your browser.
Functional: These cookies support certain non essential features on our website. This includes embedding content such as videos, using our Salesforce web messaging widget, or enabling social sharing features.
Preferences: These cookies store your settings and browsing preferences so that you have a more efficient experience on future visits.
The cookies and similar technologies we currently use include:
- Facebook Pixel: Collects data that helps us track conversions from Facebook ads, optimize ads, and remarket to people who have already taken some action on our website. For more information and opt out options, visit https://www.facebook.com/policy.php
- Google Analytics: Collects anonymous information about how you use our site. This helps us improve the website and content. Google may combine this information with other data it holds. For more information and opt out options, visit https://www.google.com/intl/en/privacypolicy.html
- Salesforce Embedded Messaging: Our Salesforce web messaging and WebBot service may set cookies or use similar technologies to provide chat functionality, maintain a conversation session, and protect the service from abuse or fraud. These technologies are provided by Salesforce, Inc. and its affiliates as our service provider.
How can I control cookie preferences?
Most browsers provide methods to block or delete cookies used by websites. You can change your browser settings to block or delete cookies. To learn more about managing and deleting cookies, visit www.allaboutcookies.org.
EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content, such as videos, images, or articles. Embedded content from other websites behaves in the same way as if you had visited the other website directly.
These websites may collect data about you, use cookies, embed additional third party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.
PERSONAL INFORMATION WE COLLECT
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the site, we collect information about the individual web pages that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using:
- “Cookies”, as described above.
- “Log files”, which track actions occurring on the site and collect data such as your IP address, browser type, Internet service provider, referring and exit pages, and date and time stamps.
- “Web beacons”, “tags”, and “pixels”, which are electronic files used to record information about how you browse the site.
We also collect your email address when you submit it to our e newsletter list or contact forms.
Information collected through our web messaging and WebBot
When you use our Salesforce powered web messaging tool or WebBot on mycleanhome.com, we collect:
- The content of your messages and questions
- Information you choose to provide about your home, services you are interested in, preferred dates or times, and other service details
- Technical and usage data related to your chat session, such as timestamps, approximate location based on IP address, browser information, and identifiers used to maintain the chat session
These conversations are stored in our Salesforce environment and associated with your customer record or inquiry, where applicable.
Please do not send payment card details, government identification numbers, medical information, or other highly sensitive information through the WebBot or chat.
When we talk about “Personal Information” in this Privacy Policy, we mean Device Information, information collected through our web forms and chat tools, and any order or service information that can identify you directly or indirectly.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the information we collect in the following ways:
- To provide and manage our cleaning and related services, including processing your requests, scheduling visits, and communicating about your appointments
- To fulfill any orders or service agreements made through the site, including processing payment information, arranging for service, and providing invoices or confirmations
- To communicate with you, respond to questions, and provide customer support
- To screen orders and requests for potential risk or fraud
- To improve and optimize our site, for example by generating analytics about how customers browse and interact with the site and to assess the effectiveness of our marketing campaign
- No data, including mobile opt-in data will be shared with third parties or affiliate
Use of web messaging, WebBot, and AI assisted tools
We use Salesforce web messaging, including automated WebBot and AI assisted responses, to:
- Answer questions about our services and service areas
- Help you choose services, request quotes, and schedule visits
- Route your request to our customer service team and store a transcript of your conversation in our Salesforce system
- Improve our customer support processes and train staff using anonymized or aggregated examples where appropriate
Some responses in the WebBot may be generated or suggested using artificial intelligence tools. These tools operate within our Salesforce or related service provider environment and are monitored by our team. We do not rely on automated decision making that produces legal or similarly significant effects about you without human involvement.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information as described in this policy.
Examples include:
- Salesforce: We use Salesforce, Inc. as our customer relationship management platform and to provide our web messaging and WebBot services. Chat transcripts, contact information, and related data entered through the site may be stored and processed in Salesforce data centers located in the United States or other countries, in accordance with our agreements with Salesforce.
- Google Analytics: Helps us understand how customers use the site. You can read more about how Google uses Personal Information at https://www.google.com/intl/en/policies/privacy/ and opt out at https://tools.google.com/dlpage/gaoptout
We may also share Personal Information with service providers who assist with hosting, payment processing, email delivery, analytics, security, and customer support. These providers are allowed to use Personal Information only as necessary to provide services on our behalf.
Finally, we may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or protect our rights or the rights of others.
BEHAVIORAL ADVERTISING
As described above, we may use your Personal Information to provide targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by adjusting your cookie preferences and using the opt out tools offered by our advertising partners.
DO NOT TRACK
We do not change our site’s data collection and use practices when we receive a Do Not Track signal from your browser. You can manage tracking technologies through your browser and cookie settings as described above.
EU RESIDENTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the details below.
When you use the site or our services, your information may be transferred outside of Europe, including to the United States, where it will be processed in accordance with this policy and our agreements with service providers such as Salesforce and Google.
CALIFORNIA RESIDENTS
If you are a California resident, this section provides additional details about the personal information we collect and your rights under the California Consumer Privacy Act (CCPA).
The “Personal Information We Collect” section describes the categories of personal information we may collect and the sources of that information. We collect this information for the purposes described in the “How Do We Use Your Personal Information” section. We share this information as described in the “Sharing Your Personal Information” section. We use cookies, including advertising cookies, as described in our Cookies section.
Subject to certain limitations, California consumers have the right to:
- Request access to the categories and specific pieces of personal information we have collected about them during the past 12 months
- Request information about the categories of sources from which personal information is collected, the business or commercial purpose for collecting personal information, and the categories of third parties with whom personal information is shared
- Request deletion of personal information we have collected, subject to certain exceptions
- Opt out of any sale of personal information
- Not be discriminated against for exercising these rights
To exercise these rights, please contact us using the information below.
DATA RETENTION
When you place an order or schedule a service through the site, we maintain your Order Information for our records unless and until you ask us to delete this information, subject to our legal and operational requirements. Chat transcripts and related records in Salesforce are retained for as long as needed to support your request, provide services, maintain accurate business records, and comply with legal obligations.
MINORS
The site and our web messaging tools are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
CHANGES
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised “last updated” date.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise a privacy right, please contact us by email at info@mycleanhome.com.
Facebook Pixel: Helps us understand how people interact with our Facebook ads. You can learn more about how Facebook uses personal information at https://www.facebook.com/policy.php